Help & Support

Getting started

Create an account

Open Nemi, choose Apple or password sign-in, complete your profile, and confirm you are 18+.

Add your first pet

Go to Pets → Add Pet. Upload a photo, name, species, weight, age, and the date you started life together. Free accounts include limited pet slots.

New accounts

A new account starts empty. After you add pets and records, they are saved to your cloud account so you can sign back in later. If you delete the account, registering again with the same email starts as a new empty account.

Daily care

• Life logs: From a pet’s timeline, add Daily, Bath, Feed, or Walk entries with weight, notes, and photos.
• Health: Open Health to check body, vaccines, deworming, and vet status. Update a dimension anytime from its detail page.
• Switch pets: Use the pet switcher on Pets or Health to focus the right companion.

Moments

Share short updates with photos from Moments. You can like posts there. To report or block someone, tap ··· on their post or profile.

In-App Purchase

Nemi offers optional paid digital content. Purchases are billed by the Apple App Store. Full purchase terms are in Settings → Terms of Service.

1. Virtual goods

• VIP: Member benefits during an active period may include a coin gift on subscribe, extra Moments for that plan period, additional pet slots, and a VIP badge. Open Me → VIP to compare Weekly, Monthly, and Quarterly plans.
• Coins: Virtual currency used inside Nemi for eligible actions such as an extra Moment post and an extra pet slot. Open Me → Coins to see your balance and purchase packs. Coins have no cash value outside Nemi.

2. Auto-renewable subscriptions

• VIP memberships may be offered on a weekly, monthly, or quarterly basis.
• Subscriptions renew automatically unless you cancel in your Apple ID / App Store subscription settings before the current period ends.
• To avoid renewal, cancel at least 24 hours before the period ends.
• Use Settings → Restore Purchases with the same Apple ID to restore eligible prior purchases.

3. Refunds and billing disputes

For billing, renewal, or refund questions, use Apple’s purchase history and support. We cannot view full payment details or issue App Store refunds directly. If a purchase is refunded or revoked, we may remove related coins, quotas, or VIP access.

Account & privacy

Sign out

Tap Sign Out in Settings. This does not delete your data. Your cloud data stays so you can sign in again later.

Delete account

Tap Delete Account in Settings to permanently remove the account and all of its pets, logs, health records, and Moments from the cloud. This cannot be undone. If you need help with deletion, email sievertandreinikolai@outlook.com.

Edit profile

Me → tap your profile card to change nickname, bio, and avatar.

FAQ

I cannot sign in

Check your sign-in ID and password length (at least 6 characters). If no account exists, create one first.

Pets are missing after I switch accounts

Sign out and sign in to the correct account. Each cloud account keeps its own data.

Photos are not attaching

Allow camera or photo library permission in system Settings, then try again.

How do I delete my account?

Open Nemi → Me → Settings → Delete Account. Confirm the prompt. Deletion cannot be undone.

Contact Us

Email: sievertandreinikolai@outlook.com

Please include your Apple ID email (do not send passwords), a short description of the issue, and screenshots if helpful. We aim to reply within a few business days.

Send feedback

Tell us what you like or what we should improve. Email sievertandreinikolai@outlook.com with the subject “Nemi feedback”.

Report a bug

Email sievertandreinikolai@outlook.com with the subject “Nemi bug”.

• What you were doing when it happened
• What you expected vs. what you saw
• App version (Nemi 1.0.0) and iOS version
• Screenshots or a short screen recording if possible

How to request a refund

Purchases are billed by the Apple App Store. We cannot issue App Store refunds ourselves.

1. Open Apple’s Report a Problem page, or use Settings → Apple ID → Subscriptions / Purchase History on your iPhone.
2. Find the Nemi purchase and follow Apple’s refund request steps.
3. Refund eligibility is decided by Apple’s policies.

If you need help locating the purchase, email sievertandreinikolai@outlook.com.

Still need help?

If you have a problem, email sievertandreinikolai@outlook.com.